Shipping policy

At Nuvea, we are committed to delivering your Gut Reset safely, reliably, and as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and supported after delivery.

Order Processing

Due to high demand from our latest product drop, please allow 1–3 business days for order processing after payment confirmation.

Once your order has been processed, you will receive an order confirmation email. Processing times may be slightly longer during peak periods, promotions, or holidays.

Shipping Locations

Nuvea is based in the United States and ships both domestically and internationally.

We currently ship to:

United States, United Arab Emirates, Australia, Åland Islands, Belgium, Saint Barthélemy, Canada, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Dominican Republic, Estonia, Spain, Finland, France, United Kingdom, French Guiana, Greece, Hong Kong, Croatia, Hungary, Ireland, Israel, Italy, Japan, South Korea, Lithuania, Latvia, Mexico, Malaysia, Netherlands, Norway, New Zealand, French Polynesia, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, French Southern Territories, United States, South Africa

Shipping Timeframes

After processing, estimated delivery times are:

  • United States & International Orders:
    7–12 business days

Delivery times may vary due to factors beyond our control, including customs clearance, carrier delays, weather conditions, or local postal services.

Shipping Rates

United States

  • Free Tracked Shipping on orders $50 and up

  • Tracked Shipping: $4.95 (orders $0–$49.99)

  • USPS Eco-Friendly Express Shipping (Tracked & Insured): $7.95


United Arab Emirates, Australia, Åland Islands, Belgium, Saint Barthélemy, Canada, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Dominican Republic, Estonia, Spain, Finland, France, United Kingdom, French Guiana, Greece, Hong Kong, Croatia, Hungary, Ireland, Israel, Italy, Japan, South Korea, Lithuania, Latvia, Mexico, Malaysia, Netherlands, Norway, New Zealand, French Polynesia, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, French Southern Territories, United States, South Africa

  • Free Tracked Express Shipping on orders $50 and up

  • Tracked Express Shipping: $4.95 (orders $0–$49.99)

  • Eco-Friendly Express Shipping (Tracked & Insured): $7.95

Shipping costs are calculated automatically at checkout.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

The email includes a tracking link, allowing you to click and view real-time shipping updates for your order. Please allow 24–48 hours after shipment for tracking information to become active in the carrier’s system.

If you experience any issues accessing your tracking details, our support team is happy to assist.

Address Accuracy

Please ensure that your shipping address is entered correctly and completely at checkout.

Nuvea is not responsible for delays, failed deliveries, or lost parcels caused by:

  • Incorrect or incomplete addresses

  • Recipient being unavailable or unreachable

  • Parcel refusal by the recipient

If a resend is required due to address issues, customers are responsible for the reshipping cost.

Lost, Delayed, or Damaged Shipments

Eligible for Refund or Free Resend

  • Product arrives damaged or broken

  • Quality issues reported within 7 days of delivery

  • Parcel confirmed lost in transit

  • No delivery updates for an extended period

Not Eligible for Refund or Free Resend

  • Incorrect or incomplete address provided

  • Recipient unavailable, unreachable, or parcel refused

  • Customer ordered the wrong size or is dissatisfied when the product has no defect

  • No issue reported within 10 days after delivery

For any delivery-related issues, please contact us with your order number and details so we can assist promptly.

Returns & Refunds

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your order.

Please review our Refund Policy for full terms and conditions.

Contact Us

If you have any questions about shipping, delivery, or your order, our support team is here to help.

📩 Email: support@getnuvea.com
📝 Contact Form: Available on our website

We aim to respond as quickly as possible and appreciate your patience during high-demand periods.