FAQs

FAQs

1. How long does shipping take?

Our standard shipping times are:

  • Domestic: 5–10 business days

  • International: 7–15 business days
    Delivery times may vary during holidays or high-volume seasons.

2. How long does order processing take?

Orders are processed within 1–3 business days. You will receive a confirmation email once your order has shipped.

3. How do I track my order?

Once your order ships, you’ll receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.

4. Do you offer returns or exchanges?

Yes! We accept returns within 30 days of delivery. Items must be unused and in their original condition.
Please see our Return Policy for full details.

5. What if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, contact us within 7 days with photos, and we’ll fix the issue right away.

6. Do you ship internationally?

Yes, we offer international shipping. Shipping fees and delivery times vary by location.

7. Do you offer free shipping?

We may offer free shipping on qualifying orders. Check our current promotions or your checkout page for details.

8. Can I change or cancel my order?

Orders can be changed or canceled within 12 hours of purchase.
After this window, we may already be processing your item.

9. Do you offer personalized or custom products?

Yes! Some of our products offer customization options. Please allow additional processing time for custom-made items.

10. How do I contact customer support?

You can reach us anytime at:

Email: 
We typically respond within 24–48 hours.