Refund policy

At Nuvea, customer satisfaction is important to us. We stand behind the quality of our Hair Growth Serum and aim to resolve any issues fairly and efficiently. Please review the policy below to understand when refunds, resends, or replacements apply.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases.

If you are not satisfied with your Nuvea Hair Growth Serum, you may request a refund within 30 days of receiving your order. This guarantee allows you to try our product with confidence.

Eligibility for Refunds

Refunds may be approved under the following conditions:

  • Refund request submitted within 30 days of delivery

  • Product arrived damaged or broken

  • Quality issues reported within 7 days of delivery

  • Parcel confirmed lost in transit

  • No delivery updates for an extended period

Once your request is reviewed and approved, we will provide further instructions.

Non-Refundable Situations

Refunds or free resends will not be issued in the following cases:

  • Incorrect or incomplete shipping address provided by the customer

  • Recipient unavailable, unreachable, or parcel refused

  • Customer ordered the wrong size or is dissatisfied when the product has no defect

  • No issue reported within 10 days after delivery

  • Resend requests due to address errors (reshipping fees apply)

Return Conditions

If a return is required:

  • Products must be returned in reasonable condition

  • Return instructions will be provided after refund approval

  • Returned items are reviewed upon receipt before refund processing

Please do not return items without contacting us first.

Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Please allow:

  • 5–10 business days for the refund to reflect, depending on your bank or payment provider

Original shipping fees and return shipping costs are non-refundable, unless the return is due to a confirmed product defect or shipping error.

International Orders

We ship worldwide, and international orders are covered under the same 30-day money-back guarantee.

Please note:

  • Customs duties, taxes, and original shipping fees are non-refundable

  • Return shipping costs for international orders are the customer’s responsibility unless the item is defective or incorrect

How to Request a Refund

To request a refund or report an issue, please contact us with your order number and details:

📩 Email: support@getnuvea.com
📝 Contact Form: Available on our website

Our support team will review your request and respond as quickly as possible.